Pak Lum oversees the Network Engineering, SmartHub (data analytics research) and i3 (Innovation, Investment, Incubation) Divisions at StarHub. He is responsible for establishing the company's technical vision and leading all aspects of technology development. He also looks into the strategy for technology platforms and external partnerships, as well as initiatives for innovations.
Pak Lum started his career in Hewlett Packard from 1984, supporting its research and development efforts which led to the setting up of the reliability laboratory in Singapore. In 1989, he joined Pico Art International and introduced computerisation in Pico's graphic design, thus achieving cost efficiency in graphic panel production. With the advent of multimedia technology, he set up a joint venture company with Pico - GT Communications, to offer computer animation and interactive kiosks services in many large-scale public events such as Health Fair 1992 and Singapore 2000 Exhibition.
After eight years with Pico Art and GT Communications, Pak Lum moved on to head 1-Net Singapore in May 1997 to operate the backbone network for new broadband Internet services in Singapore. He was also appointed the CEO of the technology arm of MediaCorp in July 2002 where he oversaw the IT, engineering and transmission support functions. Having spent 13 years with MediaCorp Technologies and 1-Net, he left the company to set up an IT software company in August 2010 that developed middleware for cloud computing.